1. INTRODUCTION
This Legal Policy governs the use of the websites, products, services, and business activities of Chalte Taare and its sub-brands, including but not limited to:
By accessing, browsing, purchasing, or using any of our websites, products, or services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Legal Policy.
2. INTELLECTUAL PROPERTY RIGHTS
All intellectual property, including but not limited to:
- Trademarks, logos, and brand names related to Chalte Taare and its sub-brands
- Website content, images, designs, product descriptions, and written material
- Exclusive gemstone activation techniques and methodologies
is the sole property of Chalte Taare. Unauthorized use, reproduction, modification, or distribution is strictly prohibited and may result in legal action.
3. PRODUCT AUTHENTICITY & DISCLAIMER
A. Authenticity of Products:
- We guarantee that all Rudraksha, gemstones, and crystal products are 100% authentic, natural, and ethically sourced.
- Our lab-grown diamonds meet international quality standards and are certified for purity.
B. Energy Readings & Healing Services Disclaimer:
- Our astrology, numerology, energy healing, and other spiritual services are based on ancient wisdom and esoteric knowledge.
- We do not claim that these services provide medical, psychological, financial, or legal solutions.
- Customers are advised to consult appropriate professionals for health, financial, or legal matters.
- Any outcomes from gemstones, Rudraksha, or healing services are based on individual belief systems and vary from person to person.
4. PRICING, PAYMENT, AND TAXES
A. Pricing:
- Prices are subject to change without prior notice.
- Discounts and promotional offers, if any, are at the sole discretion of Chalte Taare.
B. Payment Methods:
- We accept UPI, Credit/Debit Cards, Bank Transfers, Net Banking, and International Payment Gateways.
- We do not store customer payment details for security reasons.
C. Taxes & Custom Duties:
- Indian orders are subject to GST and other applicable taxes.
- International shipments may attract custom duties and import taxes, which are to be paid by the customer.
5. SHIPPING & DELIVERY POLICY
A. Processing Time:
- Orders are processed within 1-2 business days.
- For personalized/activated products, processing may take longer, 5-7 working days, and customers will be notified.
B. Shipping Charges:
- Charges are calculated based on order weight, destination, and delivery mode.
- Shipping costs will be displayed at checkout before payment confirmation.
C. Delivery Timeline:
- India: 7-10 business days
- International: 7-21 business days (depending on customs clearance)
- Delays due to weather conditions, holidays, customs, or logistical issues are beyond our control.
D. Tracking & Security:
- Customers will receive a tracking number after dispatch.
- All products are securely packaged to prevent damage in transit.
6. CANCELLATION, RETURN, AND REFUND POLICY
A. Cancellations:
- Orders can be canceled before dispatch. Once shipped, cancellation is not possible.
B. Returns:
- Due to the nature of energized and customized products, returns are not accepted unless:
- The wrong item was sent
- The product was damaged in transit (Video of Unpacking Required)
C. Refunds:
- Refunds, if applicable, will be processed after verification and may take 7-10 business days to reflect in your account (original payment mode).
- No refunds are provided for personalized readings, consultations, and energy healing services.
7. PRIVACY & DATA PROTECTION
A. Collection & Usage of Data:
- We collect only necessary personal details for order processing, customer service, and business improvements.
- We do not sell, rent, or share personal data with third parties, except when required for shipping or legal compliance.
B. Data Security:
- Our websites use secure SSL encryption for all transactions.
- Customer data is stored in a highly secure environment.
8. CUSTOMER RESPONSITIES
- Customers are responsible for providing accurate contact details and delivery addresses.
- Chalte Taare is not liable for losses due to incorrect shipping information provided by the customer.
- Any misuse of our products, including using gemstones/Rudraksha without professional consultation, is at the customer’s discretion and risk.
9. LIMITATION OF LIABILITY
- Chalte Taare and its sub-brands are not liable for indirect, incidental, or consequential damages arising from the use of our products or services.
- We do not guarantee specific results from energy readings, gemstone usage, or healing services.
- Customers assume all risks associated with their purchase and usage.
10. GOVERNING LAW & DISPUTE RESOLUTION
A. Governing Law
- All transactions, policies, and terms are governed by the laws of India.
B. Jurisdiction:
- Any disputes shall be resolved in the courts of Aligarh, Uttar Pradesh, India.
C. Dispute Resolution:
- In case of any disputes, customers agree to first attempt an amicable resolution via our customer support team.
11. FORCE MAJEURE
- Chalte Taare shall not be held liable for failure in performance due to reasons beyond control, including natural disasters, government actions, war, pandemics, or cyberattacks.
12. MODIFICATIONS TO POLICY
- Chalte Taare reserves the right to amend or modify this legal policy at any time without prior notice.
- Customers are encouraged to review this policy periodically.
13. CONTACT INFORMATION
For legal concerns or further inquiries, reach out to:
📧 Email: chaltetaare@gmail.com
📞 Call/WhatsApp: +91-9720510101
By purchasing from or using our websites, you acknowledge that you have read, understood, and agreed to our legal policy.